Privacy Policy

Coincall (“Coincall”, “we”, or “us”) is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.

This Privacy Policy describes how Coincall collects and processes your personal data through the Coincall websites and applications that are referenced in this Privacy Policy. Coincall refers to an ecosystem comprising Coincall websites (whose domain names include but are not limited to www.Coincall.com), mobile applications, clients, and other applications that are developed to offer Coincall Services.

This Privacy Policy applies to all Personal data processing activities carried out by us, across platforms, websites, and departments of Coincall.

To the extent that you are a customer or user of our services, this Privacy Policy applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.

To the extent that you are not a relevant stakeholder, customer, or user of our services, but are using our website, this Privacy Policy also applies to you together with our Cookie Policy.

This Policy should therefore be read together with our Cookie Policy, which provides further details on our use of cookies on the website.

1. Coincall Relationship with you

Coincall, a Panama company, is the data controller for personal information collected in connection with the provision of Coincall services. However, depending on your place of legal residence certain other Coincall entities could be involved in processing activities such as Know Your Customer (“KYC”) activities which are necessary for us to provide Services to you. These Coincall entities could act as Controllers of your personal information and use it in accordance with this Privacy Policy.

2. What Personal Data does Coincall collect and process?

Personal data is data that identifies an individual or relates to an identifiable individual. This includes data you provide to us, data that is collected about you automatically, and data we obtain from third parties.

Information you provide to us. To open an account and access our services, we'll ask you to provide us with some data about yourself. This data is either required by law (e.g., to verify your identity and comply with “Know Your Customer” obligations), necessary to provide the requested services (e.g., you will need to provide your email address in order to open your account), or is relevant for certain specified purposes, described in greater detail below. In some cases, if we add services and features you may be asked to provide us with additional data.

Failure to provide the data required implies that Coincall will not be able to offer you our services.

We may collect the following types of information from you: Information we collect from you automatically. To the extent permitted under the applicable law, we may collect certain types of information automatically, for example whenever you interact with us or use the services. This information helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.

Information collected automatically includes

Information we collect from our affiliates and third parties.

From time to time, we may obtain information about you from our affiliates or third parties sources as required or permitted by applicable law.

3. Why does Coincall process my personal data? Which legal bases are we relying on for our collection and processing of your personal data?

Our primary purpose in collecting personal data is to provide our services in a secure, efficient, and smooth way. We generally use your personal data to deliver, provide, operate, our services, and for content and advertising, and for loss prevention and anti-fraud purposes. Below you’ll find an explanation on how we use

Automated individual decision-making, including profiling. Coincall does not rely solely on automated tools to help determine whether a transaction or a customer account presents a fraud or legal risk.

4. Can Children Use Coincall Services?

Coincall does not allow anyone under the age of 18 to use Coincall Services and does not knowingly collect personal information from children under 18.

5. What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies.

6. How and Why We Share Your Personal Data?

We may share your Personal Data with third parties (including other Coincall entities) if we believe that sharing your Personal InforDatamation is in accordance with, or required by, any contractual relationship with you or us, applicable law, regulation, or legal process. When sharing your Personal Data with other Coincall entities, we will use our best endeavors to ensure that such entities are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. For example, depending on where you reside and the entity responsible for running KYC checks. For more information please refer to Section 1.

We may also share personal data with the following persons or in the following circumstances:

• Affiliates: Personal data that we process and collect may be transferred between Coincall companies as a normal part of conducting business and offering our Services to you. See Section 1 “Coincall Relationship with you” and Section 2. “What Personal Data does Coincall collect and process?”.
• Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.
• Legal Authorities: We may be required by law or by Court to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information in order to enforce or apply our legal rights or to prevent fraud.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the user consents otherwise). Also, in the unlikely event that Coincall or substantially all of its assets are acquired by a third party, user information will be one of the transferred assets.
• Protection of Coincall and others: We release accounts and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Coincall, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

7. International transfers of Personal Information

To facilitate our global operations, Coincall may transfer your personal information outside of the European Economic Area (“EEA”), UK and Switzerland. The EEA includes the European Union countries as well as Iceland, Liechtenstein, and Norway. Transfers outside of the EEA are sometimes referred to as “third country transfers”.

We may transfer your personal information to our Affiliates, third-party partners, and service providers based throughout the world. In cases where we intend to transfer personal information to third countries or international organisations outside of the EEA, Coincall puts in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules.

We also rely on decisions from the European Commission where they recognise that certain countries and territories outside of the European Economic Area ensure an adequate level of protection for personal information. These decisions are referred to as “adequacy decisions”.

8. How Secure is My Information?

We design our systems with your security and privacy in mind. We have appropriate security measures in place to prevent your information being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We work to protect the security of your personal data during transmission and while stored by using encryption protocols and softwares. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account. We recommend using a unique password for your Coincall account that is not utilized for other online accounts and to sign off when you finish using a shared computer.

9. What About Advertising?

In order for us to provide you with the best user experience, we may share your personal data with our marketing partners for the purposes of targeting, modelling, and/or analytics as well as marketing and advertising. You have a right to object at any time to processing of your personal data for direct marketing purposes (see Section 10 below).

10. What Rights Do I Have?

Subject to applicable law, as outlined below, you have a number of rights in relation to your privacy and the protection of your personal data. You have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. In addition, when you consent to our processing of your personal data for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights please contact us via support@coincall.com. These rights may be limited in some situations - for example, where we can demonstrate we have a legal requirement to process your personal data.

1. Right to access: you have the right to obtain confirmation that your personal data are processed and to obtain a copy of it as well as certain information related to its processing;
2. Right to rectify: you can request the rectification of your personal data which are inaccurate, and also add to it. You can also change your personal information in your account at any time.
3. Right to delete: you can, in some cases, have your personal data deleted;
4. Right to object: you can object, for reasons relating to your situation, to the processing of your personal data. For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes;
5. Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal data by us, provided there are valid grounds for doing so. We may continue to process your personal data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law;
6. Right to portability: in some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, that we communicate your personal data on your behalf directly to another data controller;
7. Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
8. Right to lodge a complaint with the relevant data protection authority: We hope that we can satisfy any queries you may have about the way in which we process your personal data. However, if you have unresolved concerns, you also have the right to complain to the data protection authority in the location in which you live, work or believe a data protection breach has occurred.

If you have any questions or objection as to how we collect and process your personal data, please contact us via support@coincall.com.

11. How Long Does Coincall Keep My Personal Data?

We keep your personal data to enable your continued use of Coincall Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or to resolve disputes and/or legal claims or as otherwise communicated to you.

While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal data is described below.

1. Personal Identifiable Data collected to comply with our legal obligations under financial or anti-money laundering laws may be retained after account closure for as long as is required under such laws.
2. Contact Information such as your name, email address, and telephone number for marketing purposes is retained on an ongoing basis until you (a) unsubscribe, or we (b) delete your account. Thereafter we will add your details to an unsubscribed list to ensure we do not inadvertently market to you.
3. Content that you post on our website such as support desk comments, photographs, videos, blog posts, and other content may be kept after you close your account for audit and crime prevention purposes.
4. Recording of voice calls with you may be kept for a period of up to six years, for audit/ compliance purposes and to resolve disputes and/or legal claims.
5. Information collected via cookies, web page counters, and other analytics tools is kept for a period of up to one year from the date of the collection of the cookie of the relevant cookie.

12. Contact Information

Our data protection officer can be contacted via email support@coincall.com and will work to address any questions or issues that you have with respect to the collection and processing of your personal data.

13. Policys and Revisions

If you have any concerns about privacy at Coincall, please contact us, and we will try to resolve it. You also have the right to contact your local Data Protection Authority.

Our business changes regularly, and our Privacy Policy may change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.