Important Things to Note
- Coincall only accept USDT deposit via ERC20 and TRC20 networks, deposit via other networks will cause your asset to be lost and unrecoverable. Please do not use Polygon, BSC20, or other networks for deposit.
- XRP is a payment ID token, please fill in the payment/Memo ID to prevent losing your XRP deposits.
Depositing other Tokens to your Coincall Wallet
Coincall wallet only supports USDT deposits via ERC20 and TRC20 network. If you mistakenly deposit other unsupported ERC20 tokens or other TRC20 tokens to your Coincall wallet, they will not show up in your wallet at all. In this scenario, users will have to submit a support ticket .
Please be advised that in order to execute a successful transaction, you have to send the right token with the right network.
Recovery and Refund
Coincall is happy to attempt to recover your transaction after getting sufficient information from users via our support ticketing system. However, please be aware that there is no guarantee that we can recover your transaction and successful recoveries will be subjected to a recovery fee which is the sum of withdrawal fee and 10% of the deposited token (capped at 100 USDT). *Coincall is unable to recover any deposited tokens that is not on our supported network*.
Please also note that all recoveries will be refunded back to the original sending wallet address. If you do not see this transaction appear in the sending wallet, please contact the receiving wallet's support team and provide the above transaction ID as proof of the transaction so they can locate the funds on their site. Please be aware that Coincall cannot reverse a completed transaction, nor can we refund this completed transaction to your account as the withdrawal has completed based on the information provided.
Terms & Conditions
1. The deposited tokens must have valid value. Any deposit of fake/fraudulent tokens will not be entertained.
2. Deposited tokens must have value greater than 0.004 ETH.