APP - Guide for Completing Individual KYC

Please read this material and we will help you complete the personal KYC verification procedure. Coincall's KYC consists of three levels, namely basic, level 1 and level 2. Continue to complete the advanced verification, and you will get more withdrawal benefits.

We utilize automated systems to verify customer information. While ensure efficiency, the system requires clear pictures and documents. Please prepare your personal ID card, passport or driver's license. Please make sure to use a valid ID that is within the expiry date and was issued within 10 years. After that, do liveness detection for facial recognition. For this step, you need a webcam.

To ensure your application is automatically and correctly processed, please follow the recommendations below:

• Make sure to use your legal name and last name (and that this name matches the name on your ID precisely).
• Use your full, current address.
• Take the pictures in a well-lit place.
• Make sure to submit your selfie and ID images separately. Including both your face and ID in one image scan may result in unsuccessful verification.
• On the document picture, make sure the whole document is visible and readable.
• Consider taking the selfie with a solid background to help your camera focus on you or your ID.
• Make sure the ID is not damaged or expired. Typically, a government-issued passport that uses the English/Latin alphabet is more likely to be accepted.
• Ensure that the photos are clear and that the ID and your face are legible before submitting.
• After completing the KYC verification, we will notify you of the result by email. Usually it takes about 5-10 minutes. Thanks for your patience.

Please read the above suggestions carefully, and follow the steps below to verify your identity when you are ready:

Step 1

Enter the Coincall APP > Home > Profile (Click on the icon button located in the upper left corner of the screen.)

Step 2

Click the “Identity Verification” button to start the verification process

Level 1 verification

Click the “Verify Now” to start the Level 1 verification

Step 2

Please enter your true name and date of birth exactly as it appears on your ID card.

Step 2

Click “Start Verification” and then follow the instructions to complete the verification.

Level 2 verification

Please note that you need to complete Level 1 verification before proceeding with Level 2 verification.

Click the “Verify Now” to start the Level 2 verification

• Please upload a recent (not more than 3 months old) utility bill, bank statement, tax bill or document from the authorities that contains your name, residential address details and issue date. We do not accept mobile phone bills, waybills or screenshots of banking apps. Your name and address should be clearly visible in the document.