How to unfreeze your account?

Some important tips to keep your account secure:

If you receive any emails claiming to be from Coincall and you're not sure, do not reply or click on any links. Submit a support ticket from our site to double check with us.

The site should always be: https://coincall.com. In addition, make sure you check that you are on the correct site before entering any login details or 2FA codes. We do not currently have any affiliation with any third party websites, especially sites claiming to provide trading bots or scripts. If you enter credentials or API keys into an unofficial app or website, you are sharing your credentials with a potentially malicious party. This could lead to a loss of assets.

Shared devices such as internet cafes, public computers, public WiFi etc. are high risk, and if someone has access to your cell phone, they could potentially login and make unauthorized transactions.

If your account are frozen, please kindly send a support ticket to us here. Our support agents will investigate and get back to you as soon as possible.