Account Safety Tips

Coincall is fully committed to keeping every user’s account safe. However, this can only be achieved through mutual cooperation, therefore, we advise users to follow these account safety tips.

Account Authority

To access a Coincall account, users rely on their registered email and password. It is possible for someone to gain access to your Coincall account if they gain control over your email. Therefore, we recommend taking extra steps to enhance security by:

1. Use a strong password. We suggest you have a unique, strong password that isn’t reused on other websites. A password with 12 characters or more, with combinations of uppercases, lowercases, numbers, and special characters is strongly recommended.
2. Enable two-factor authentication (2FA). To add an extra layer of security, a unique code will be required every time you log in to your Coincall account, other than email and password. This code is generated by the 2FA app installed on your device.
3. Complete your KYC. We advise you to complete your level 1 KYC first, after registering your account. In case you lose access to your email and/or 2FA, identity re-verification is needed in order to proceed to further steps. Rest assured, your privacy is kept safe on our end. Learn more about Coincall’s Privacy Policy here.
4. Beware of identity theft! This happens when someone has your personal information and pretends to be you in order to, for example, open an account in your name and/or transact on your account. We strongly advise you to keep your identification document (National ID, Passport, etc) safe and not share it with anyone, in order to prevent this from happening.

Scams

Nowadays, scammers can trick users into sharing and/or revealing your personal information (password, 2FA code, and other sensitive information). For that reason, please be aware of this modus operandi:

1. Phishing websites. Beware of fake websites that use Coincall’s name and are designed to look like Coincall’s original website, where your email and password you entered will be recorded by the scammer to access your actual Coincall account. Please ensure that you are on www.coincall.com
2. Email phishing. Always check the email domain when receiving an email from Coincall, we only use @coincall.com email addresses.
3. Fake Twitter (X) campaigns/accounts. Scammers might impersonate Coincall or Coincall’s representative to share a link to a phishing website or request your personal information.
4. Coincall employee impersonator. Coincall employees will never ask you for your password and 2FA code in order to authorize a transaction. Always refer to support@coincall.com when you face an issue regarding your account.
5. Malware (computer virus). Prioritize the security of your device system. Malware might give spammers the chance to gain access to your computer. Never download suspicious apps, documents, and any files from untrusted sources.

For your best experience using Coincall, find our Terms of Service here.

What should I do if my Coincall account is hacked?

If your Coincall account is hacked, there are several steps you should take:

1. Please submit a ticket to the Coincall Support team immediately using this link and report any suspicious activity.
2. Change your password immediately. Use a strong and unique password that includes a combination of letters, numbers, and symbols.
3. Enable two-factor authentication if available. This adds an extra layer of security to your account.
4. Scan your device for malware or viruses that may have allowed the hack to occur. Install and run a reputable antivirus program.
5. Update all your software and applications to the latest versions. This ensures that you have the latest security patches and fixes.
6. Monitor your account closely for any further signs of unauthorized access. Be vigilant and report any suspicious activity immediately.

Remember, it's important to act quickly and take these steps to minimize the impact of a hacked account and protect your personal information.